Refund policy

Refund Policy: The Pawjector Promise

Pawjector is operated by Kanton Builds Brands LLC, a Texas limited liability company.

Every Pawjector is made from your dog's photo and name. We want you to feel confident that yours will arrive right and keep working. That's why we offer the Pawjector Promise: 90-day protection if your Pawjector breaks or gets damaged.

The Pawjector Promise

If your Pawjector breaks or gets damaged within ninety (90) days of confirmed delivery, contact us and we'll make it right with a free replacement or a refund of your purchase price, at our choice.

Custom Products: No Change-of-Mind Returns

Each Pawjector is custom-made from your photo and your pet's name, so we can't resell it. For that reason, we don't accept returns or refunds for a Pawjector that is in good condition. This includes changes of mind, ordering the wrong item, or a photo you chose that you later decide you don't like.

Eligibility

To be eligible for protection under the Pawjector Promise, all of the following must be true:

  • The request is submitted within 90 days of confirmed delivery
  • The product broke or was damaged during normal use or in shipping, and the damage was not intentional
  • The request is submitted directly to us before any chargeback or dispute is started

How to Make a Request

Email us at pawjector@gmail.com within 90 days of confirmed delivery. Please include your order number and a short description of what happened. Photos or a short video of the problem help us move faster. We'll respond within 3 to 5 business days.

Important Limitations

  • Requests are reviewed to confirm eligibility
  • Original shipping, handling and processing fees are non-refundable
  • Refunds are issued only after review and approval by us
  • We may ask for photos or video of the damage in place of a return

Chargeback Notice

Starting a chargeback or payment dispute with your bank or card provider instead of contacting us first voids eligibility under the Pawjector Promise and any other discretionary refund program. Please reach out to us first. We're here to help.

Agreement to Policy

By completing a purchase, you agree to this Refund Policy in full. This policy is governed by Pawjector's Terms of Service. If there is any conflict, the Terms of Service control.

Questions? Contact us at pawjector@gmail.com | Pawjector, a brand of Kanton Builds Brands LLC