Shipping Policy
Pawjector is operated by Kanton Builds Brands LLC, a Texas limited liability company. This Shipping Policy governs all shipments placed through the Pawjector website and is part of our Terms of Service by reference. By placing an order, you acknowledge and agree to the terms below.
Order Processing and Production
Every Pawjector is custom-made from your photo and your pet's name, so each order goes through production before it ships. Production begins after payment authorization and order confirmation, and typically takes 3 to 5 business days. During periods of high demand, promotions, or holidays, production may take up to 7 business days. Orders are processed Monday through Friday, excluding weekends and U.S. federal holidays. Production times are estimates only and are not guarantees.
Estimated Delivery Timeframes
Estimated delivery timelines are as follows:
These timelines include production and transit time. All delivery timeframes are estimates only and are not guaranteed. Delays may occur due to carrier delays, weather, customs, supply chain disruptions, or high order volume.
Holiday and Gift Orders
If you are ordering for a holiday, birthday, or other date, order early. We post recommended order-by dates on our website during busy seasons, but these are estimates and not guarantees of delivery by a specific date.
International Orders, Duties and Taxes
Orders shipped outside the United States may be subject to import duties, taxes, or customs fees charged by the destination country. Unless stated otherwise at checkout, these charges are the customer's responsibility. Customs processing may cause additional delays outside of our control.
Order Changes and Cancellations
Because each order is made just for your pet, we can only change or cancel an order before production begins. Email us at pawjector@gmail.com as soon as possible with your order number. Once production has started, we cannot change or cancel the order.
Replacements Under the Pawjector Promise
A replacement sent under an approved claim through the Pawjector Promise ships at no additional cost to you and follows the same production and delivery timeframes listed above.
Tracking and Shipping Notifications
Once your order ships, you will receive a confirmation email with tracking information. Tracking updates may take 24 to 48 hours to appear after shipment. Delivery confirmation from the carrier is proof of delivery for purposes of this policy.
Risk of Loss
Once an order has been handed to the shipping carrier, risk of loss and title pass to the customer. Pawjector is not responsible for lost, delayed, stolen, or misdelivered packages once the carrier has taken possession of the shipment.
Address Accuracy
Customers are solely responsible for providing accurate and complete shipping information at checkout. Orders shipped to an incorrect or incomplete address are not eligible for replacement, refund, or reshipment. Claims of non-receipt despite carrier delivery confirmation are not grounds for refunds, chargebacks, or reshipments.
Non-Refundable Shipping Fees
Original shipping fees, including handling, processing, and carrier charges, are non-refundable, including on order cancellations and approved refunds.
Returned Packages
If a package is returned to sender because of an address error, refusal, or failure to claim, we may, at our sole discretion, reship the order at the customer's expense or cancel the order without refund.
Force Majeure
We are not responsible for delays caused by carriers, weather events, customs, pandemics, acts of God, manufacturing or supply chain disruptions, or any other circumstances beyond our reasonable control.
Chargeback Notice
Starting a chargeback or payment dispute for shipping-related issues without first contacting Pawjector customer support is a violation of this policy and may result in denial of future service. All shipping inquiries must be sent to pawjector@gmail.com before any dispute is started.
Questions? Contact us at pawjector@gmail.com | Pawjector, a brand of Kanton Builds Brands LLC